FHI 360
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Job Summary / Responsibilities
Administers selected benefit programs in compliance with federal, state and local regulations and established policies for benefits for US and international staff and will coordinate closely with our HR Partners, Employee Service Center and HR team members who support staff in the US and internationally. Assists in developing changes to existing plans and/or developing new plans in benefits areas assigned. Delivers benefit communications to employees, maintains process documentation and oversees HR Intranet benefit updates. Monitors vendor feeds and resolves error reports and reconciling and processing vendor invoices for payment. Work closely with the Director to manage health, welfare and retirement programs and oversee plan compliance and audit processes. Supports and assists all US, US Expat, Third- Country National (TCN), International Local and International staff benefits projects.
- Plans and directs implementation and administration of employee benefit programs such as health insurance, disability insurance, life insurance, employee assistance, retirement and other plans.
- Assists in the preparation of summary plan descriptions and other documents that communicate the provisions of each benefit program to staff effectively and clearly. Communicates to employees about these specific plans.
- Researches and responds to questions from employees and leaders regarding interpretation of benefits plans regarding eligibility, covered services and exclusions.
- Processes benefit plan enrollment and change forms through input to HR systems; processes remittances and other communications to outside providers; coordinates timely and accurate payment for all benefit programs to the benefit provider/carrier.
- Assists with development of informative materials from vendors.
- Maintains knowledge of and analyzes government regulations, benefit program trends, and prevailing practices among similar organizations.
- Ensures compliance of benefits administration with federal and state laws, such as the Internal Revenue Service (IRS) and Department of Labor (DOL) regulations.
- Processes benefit plan enrollment and change forms through input to HR systems.
- Works with Human Resource Management System (HRMS) team to ensure the HRMS meets benefits needs and reflects updated changes to plans, selections, etc.
- Oversees benefit enrollment process and annual open enrollment meetings to ensure employees receive accurate information and enrollments are completed on a timely basis.
- Serves as company contact with brokers and third party vendors providing benefits to employees.
- Analyzes and evaluates services, coverage and options available through insurance and investment companies to determine programs best meeting needs of organization
- Ensures necessary plan documents are in place and government- mandated disclosures, summary documents are distributed to eligible employees.
- Oversees development of informative materials from vendors.
- Uses data to monitor trends and recommends educational initiatives, benefit plan changes, vendor changes, and cost-sharing.
- Ensures availability of adequate materials and develops appropriate company materials in –house.
- Analyzes participation and utilization for all benefits on a monthly, quarterly and annual basis.
- Researches and responds to complex questions from employees and leaders regarding interpretation of benefits plans regarding eligibility, covered services and exclusions.
- Investigates and resolves problems involving delivery of and payment for services by contacting healthcare professionals and other service providers, benefit plan providers, and employees.
- Develops, implements and evaluates wellness and health care educational programs to promote healthy lifestyles and changes in health care utilization and compliance.
- Analyzes vendor invoices, corrects participation levels and processes payments.
- Processes benefit plan enrollment and change forms through input to HR systems; processes remittances and other communications to outside providers; coordinates timely and accurate payment for all benefit programs to the benefit provider/carrier.
- Prepares various benefit plan reports and may conduct analysis of benefit plan usage for management.
- Works with Human Resource Management System (HRMS) team to ensure the HRMS meets benefits needs and reflects updated changes to plans, selections, etc.