Policy Specialist (Digital Strategies) - UNDP - New York, United States - Closing Date : 07/02/2017
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- Development terms of reference to engage vendors to maintain and develop functionality required for Public Consultations;
- Act as the focal point for stakeholder requests on multiple concurrent online public consultations;
- Document and convert stakeholder requirements into development tasks and prioritise them accordingly with the respective vendors;
- Coordinate and project manage all development tasks until they are deployed to production and accepted by stakeholders;
- Prepare periodic reports of use and access of the platform, technical issues and make suggestions for improvements;
- Manage procurement of and supervise project coordination and facilitation consultants for Public Dialogues, including substantive guidance and contract management;
- Establish user support channels and manage the provision of Tier 1-3 for the Public Dialolgues, its processes and technology infrastructure, including direct Tier 1 support to online users of the Public Dialogues;Generate and maintain the knowledge base of technical assistance, solutions, questions and answers related to public dialogues.
Education:
- Advanced university degree (Master’s or equivalent) in an IT related discipline.
Experience:
- 5 years of professional work experience providing technical and programme support connecting development, knowledge management and IT management;
- 3-5 years of experience in managing web applications, in particular Social Networking and Web 2.0;
- Proven experience in Drupal, SharePoint or WordPress is considered a strong asset;
- Strong understanding of Microsoft Office 365 products and technologies;
- Demonstrated experience managing open source development teams and contractors dispersed globally.
Language Requirements:
- Fluency in English, both written and oral;